XRMS is a web-based application for managing business entities such as employees, customers, contacts, activities with those contacts, etc. XRMS could be classified under CRM, SFA or BI, and basically if your company needs to manage relationships with your customers...
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June 4, 2008
August 16, 2005
Jim Dickie, CSO Insights, have written about the case study of StorageTek, and how it moved from $700 million in revenue to $2.2 billion in four years. This is a very good example of business intelligence applied to CRM....
