If you are looking for an easy to use solution including CRM, customer care, and billing; you should definitely try out CitrusDB. CitrusDB is a Web based customer care and billing solution that uses PHP and a database backend to keep track of customer information, operational CRM, services, products, billing invoices and credit cards, and support information. I find it very suitable for small and medium companies.

CitrusDB require PHP 5.0.4 or greater with register_globals turned off in your php.ini, any database supported by ADOdb (MySQL, Oracle, MsSQL, ODBC...). I did not tested security of the application, but there are some recommendation in the website to keep your server secure : in a private LAN with firewall, SSL protected web server with access limited to trusted IP addresses, or A Virtual Private Network or Intranet.

Continue reading "CitrusDB, PHP-based Customer Care And Billing Solution" »

Posted by Hatem at 10:17 AM to Implementation | Permalink | Comments (0)

XRMS is a web-based application for managing business entities such as employees, customers, contacts, activities with those contacts, etc. XRMS could be classified under CRM, SFA or BI, and basically if your company needs to manage relationships with your customers and business partners, XRMS should be able to fulfill your needs.

You can use XRMS to integrate and manage your sales, service, and marketing data in a single information store. XRMS has the enterprise capabilities to become a single system of record for storing activities, files, and other interaction data with your customers, employees, partners, and prospects. And, it is easily extensible to support your own processes and procedures for interacting with and supporting your customers.

Continue reading "XRMS, Open Source CRM, SFA and BI Solution" »

Posted by Hatem at 7:15 AM to Business intelligence | Data mining | Implementation | Strategy | Permalink | Comments (1)

Dolibarr is an ERP/CRM solution for small and medium companies or independent and fundations interested to manage their work more efficiently. Dolibarr most interesting features are the ease of install, use, and develop; to make a ready to use solution that could be easily customizable for any other enterprise usage.

Main Dolibarr's features include :

• Products and services management
• Stock management
• Banq account managements
• Customers, prospects and suppliers management
• Commercial proposal management
• Invoices managements
• Orders managements
• Contrats management
• Payments managements
• Shipping management
• Member mangement for fundations
• Emailings
• bookmark management
• Data export tools
• Donation management
• Synchronization of Webcalendar evenements
• Synchronization of contacts with LDAP

The solution include also PDF reports generation, in addition to a multi-users management and an advanced permissions system on all features. Interface is fully personalizable using themes. You can find a working demo online at http://demo.dolibarr.fr. More informations and download at http://dolibarr.org

Posted by Hatem at 11:18 AM to Implementation | Permalink | Comments (0)

Tactile is a new web-based PHP CRM solution developped by Senokian and currently beta testing. Tactile is built using PHP, PostgreSQL and Apache as well as Zend, Prototype with Scriptaculos, Smarty PHP, and Amazon’s S3 for storage. Designed for small businesses, Tactile CRM is an easy to use web based CRM, contact and sales management system. Free plan is available for the curious with two users, two opportunities, 250 contacts and 10 MB storage, paid plans goes from 6 UKP (~ 11.71 USD) to 75 UKP (~ 146.37 USD) and from 2Users/250MB to 100 Users/50GB.

Posted by Hatem at 5:32 AM to Hosted CRM | Implementation | Permalink | Comments (0)

AIMpromote is one of the very interesting web-based CRM solution with a focus on handling leads, interesting as complete solution, as great technology, but especially it's low cost compared to other competitors. Cost in my opinion is one of the important keys of success for a CRM implementation, that's why AIMpromote is very well placed as alternative to very expensive solutions and offer an excellent quality/cost rate.

If the name doesn't sound very familiar for you, AIMpromote count many satisfied customers. Especially with the version 5, which recently released, and which count lots of great features such lead reselling and affiliate management, in addition to many others.

Continue reading "AIMpromote, On-demand CRM and Lead Management Solution Reviewed" »

Posted by Hatem at 5:23 PM to Implementation | Permalink | Comments (0)

Oracle and Forrester Research are organizing a webcast titled "CRM & The Power of Choice" on Wednesday, July 25, 2007 (8 a.m. PDT / 11 a.m. EDT). You can hear from Mike Betzer, Vice President Product Management Oracle, and Liz Herbert, Senior Analyst Forrester Research, in addition to live Oracle customers.Some vendors preach the software model du jour as the only surefire path to CRM success before understanding your business requirements.

In many cases organizations have different needs within their enterprise and choosing only one CRM application, without the flexibility to adjust to organizational differences, diminishes the success of both the organization and the customers they serve.

In this webcast you will learn :

• Why there is no single right choice for a CRM application for every user in an organization
• Why CRM is most successful when organizations choose the right solution for the right situation
• How to match your business needs to the best CRM solution, on demand, on premise, industry specific, and more
• When and how to consider future needs, expanding to different divisions, integration with the back office and more
• How to address your diverse requirements without creating an IT integration headache

Posted by Hatem at 8:35 PM to General | Strategy | Permalink | Comments (0)